Return & Exchange Policies

Wrong item received: If you received an item different from the one you ordered, we'll gladly replace it for you (no refunds offered).

Please note that returns or exchanges are not possible for the following reasons:

• "Change of mind" or "Personal preference" or "Quality regarding"
  We carefully curate our designs and provide detailed product information. Once you've made your choice, returns or exchanges based on personal preference are not accepted.

• Size issue
  We provided all required product sizes information for each product on product page (size may have variation of +/- 10%).
  Please choose your size carefully, returns or exchanges for size are not accepted.

• Handmade design variations
  Our jewellery features unique patterns and handmade designs that may vary slightly from the product photo due to the nature of the handmade crafting.
  - These variations are not considered defects and cannot be returned for this reason.
  - Variation in design or patterns are not considered for return/replacement.

• Damaged Jewelry: Any jewelry with physical damage to the box, product itself, or any component of its original packaging.
• Washed Jewelry: Jewelry that has been washed or cleaned in any way.
• Altered Jewelry: Jewelry that has been modified or altered in any way.
• Missing Items: Jewelry returned without its original packaging, including the retail box, certificate, and all accessories.
• Unreadable Serial Number: Jewelry with a missing, damaged, altered, or unreadable serial number.

Important Note: To verify claims of wrong or damaged items, we require an unboxing video starting before you open the package and ending after clearly showing the issue. Without this video, we won't be able to accept your claim.

• To initiate a replacement, please contact our customer support team within 24 hours of receiving your order.
• Product must be returned in its original packaging, with all tags, packaging box and certificates intact.
• Please note that shipping charges for replacements may apply based on the case.
• Buyer have to ship product to our warehouse on their own cost.