How do I cancel an order on Soni Fashion?

1) Cancellation before product has shipped:
● If you cancel your order before shipment has shipped..
- Prepaid : payment gateway charges minimum 3.5% will be duducted from your payment amount and rest will be refund to your original payment source.. no full refund provided in this case.
- COD : no payment refund applicable.
2) Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.. once that package reach us back you will get refund of your amount by deducting payment gateway charges and order shipping cost.
● If you received the product, it will be eligible for a replacement if it is defective or wrong item delivered than selected item in your order.  See 01-Day Replacement Policy for further details.

Return/Replacement Policy

We understand that sometimes things don't go as planned, and you might need to return or replace your jewellery purchase. To ensure a smooth and hassle-free experience, we offer a 1-Day Replacement Policy, applicable within 24 hours of delivery.

What it covers for a replacement (no refund):
● Wrong item received: If you received an item different from the one you ordered, we'll gladly replace it for you (no refunds offered).

What it doesn't cover:
Please note that returns or exchanges are not possible for the following reasons:
● Change of mind or Personal preference or Quality regarding: We carefully curate our designs and provide detailed product information. Once you've made your choice, returns or exchanges based on personal preference are not accepted.
● Size issue: We clearly list product sizes information for each product (size may have variation of +/- 10%). Please choose your size carefully, returns or exchanges for size are not accepted.
● Handmade design variations: Our handmade jewellery features unique patterns and designs that may vary slightly from the product photo due to the nature of the craft. These variations are not considered defects and cannot be returned for this reason.

To ensure a smooth replacement process, the following items are not eligible under our 1-Day Replacement Policy:

● Damaged Jewelry: Any jewelry with physical damage to the box, product itself, or any component of its original packaging.
● Washed Jewelry: Jewelry that has been washed or cleaned in any way.
● Altered Jewelry: Jewelry that has been modified or altered in any way.
● Missing Items: Jewelry returned without its original packaging, including the retail box, certificate, and all accessories.
● Unreadable Serial Number: Jewelry with a missing, damaged, altered, or unreadable serial number.
Important Note: To verify claims of wrong or damaged items, we require an unboxing video starting before you open the package and ending after clearly showing the issue. Without this video, we won't be able to accept your claim.

Additional Information:
● To initiate a replacement, please contact our customer support team within 24 hours of receiving your order.
● The jewelry must be returned in its original packaging, with all tags and certificates intact.
● Please note that shipping charges for replacements may apply.

This policy helps us maintain the quality and condition of our jewelry for all our customers. If you have any questions or concerns, please don't hesitate to contact us.

How do I return a purchased item? What is the procedure to return a product to Soni Fashion?

● Notify/Inform us about problems, damages, or defects within 01 days from the date of delivery at support@soni.fashion or contact us on customer care number printed on our courier box.
● we will check about any issue made from our warehouse by cctv footage.
● if issue fits to our replacement/refund policy, we will send a replacement product (NO REFUND) to you, provided the procedure below is followed.
● In order to initiate a return, before sending the shipment back to us, please email us below mention details at support@soni.fashion
Order Id:
Mobile Number(from which number you made order):
Item Name:
Our customer service representative will guide you in preparing the return shipment.
● Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
● We don't support reversal pickup facility at present.. hence, you need to send the courier back to us. Please send the return shipment back to our warehouse at the address below.
Laxmi Society Street 7,
Near Vatsalya Hospital,
Nana Mauva Main Road,
Opp. 9 Square,
Rajkot - 360004. Gujarat.
● For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.

How will I get replacement for my returned product(s)?

1) Our QC(Quality Check) team will inspect the returned shipment upon receiving it at our Warehouse.
2) Once QC inspection completed successfully, we will contact you and you will be guided to get replacement item in opposite of your returned product(s).
Note: replacement item will be shipped only after we receive your returned package and quality check.

Received message of delivery confirmation but not received package?

- kindly inform us within 12 hours of delivery message,
- any dispute should be raised within 12 hours. kindly email us for the same with delivery sms screenshot with your order id and mension your registered mobile number.
- any claim after 12 hours will not be accepted.