FAQ - Frequently Asked Questions

Yes! Soni Fashion offers a range of jewellery
pieces that are perfect for daily wear. Their collection includes elegant
studs, minimalistic necklaces, stylish bracelets, and comfortable rings
designed for everyday use. These pieces blend durability with timeless style,
making them ideal for work, casual outings, or regular wear.

Soni Fashion likely accepts a variety of payment
methods for customer convenience. Commonly accepted options may include: 💳 Credit &
Debit Cards – Visa, Mastercard, RuPay, and more

📱 Digital Wallets
– Google Pay, PhonePe, Paytm, etc.

💻 Net Banking
– Direct payments from major banks

UPI Payments
– Secure and quick transactions via UPI

💵 Cash on Delivery (COD)
– Available in select locations

For exact payment options, it's best to check
their website or contact their customer support. 😊

You can track your order from Soni Fashion by
following these steps:

📦 Order Confirmation: Once your order is placed, you’ll receive a confirmation email WhatsApp or SMS with a tracking link.

🔍 Tracking Number: Use the
tracking ID provided in the email/SMS to check the status on the courier partner’s website.

🌐 Website Tracking: Visit the Soni Fashion website and go to the Order Tracking section.
Enter your order details to get real-time updates.

📞 Customer Support: If you need further assistance, you can contact our customer support Email: support@soni.fashion WhatsApp - +912816777775, for updates.

For the most accurate tracking information, check
the latest details provided via WhatsApp email or SMS! 😊

Currently, we do not offer customization services. However, we frequently update our collections with trendy and unique designs.

• We dispatch all orders within 24 hours of order confirmation.
• Delivery takes 3 to 7 days depending on your location.

At Soni Fashion, we aim to provide a smooth and transparent shopping experience for our customers.

🔄 Support Window:

If you receive a wrong or damaged item, you can contact us within 7 days of delivery.

📦 Product Condition:

The product must be unused, in its original condition, and with complete packaging, tags, and accessories intact.

🔁 Replacement / Resolution:

In case of a wrong or damaged item, you can request a replacement or refund, subject to verification.

📩 Email: support@soni.fashion

📱 WhatsApp: +91 281 6777775

🎥 Important Requirement:

An unboxing video is mandatory to process claims for wrong or damaged items.

💰 Refunds:

If approved, refunds will be processed to your original payment method within 2 business days after verification.

🚚 How to Request Support:

You can contact our support team via email or WhatsApp with your order details and proof of issue.

📌 Note:

Returns or exchanges are not accepted for change of mind, size issues, or personal preference.

All requests are subject to verification and approval, and the final decision will be binding.

To maintain the shine and longevity of your jewellery:

• Store it in an airtight box.
• Keep away from perfumes and chemicals.
• Clean with a soft cloth after each use.

To keep your Soni Fashion jewellery looking beautiful and long-lasting, follow these care and maintenance tips:

💎 Avoid Perfume & Chemicals:
Keep your jewellery away from Perfume, perfumes, lotions, and household chemicals to prevent tarnishing.

🛑 Store Properly:
Use a soft pouch or jewellery box to prevent scratches and tangling. Store pieces separately to maintain their shine.

✨ Clean Gently:
Wipe with a soft cloth after each use to remove dirt, sweat, or oils. Avoid using harsh cleaning agents.

🚫 Remove Before Activities:
Take off jewellery before bathing, swimming, exercising, or doing household chores to prevent damage.

🌡 Keep Away from Heat & Sunlight:
Excessive heat and direct sunlight can fade certain gemstones and weaken materials.

🔄 Regular Maintenance:
For long-term durability, occasionally check for loose stones or clasps and get them repaired if needed.

By following these simple steps, your jewellery will stay sparkling and elegant for years! 😊✨

All our jewellery is crafted from high-quality brass, copper, alloy, and steel. Our 1 Gram Gold-Plated jewellery includes a small amount of real gold in the plating, enhancing its longevity and shine.

All our 1 gram gold-plated jewellery comes with a warranty😊
Whenever you return a piece of jewellery and buy another one from us, we’ll give you back 15% of the value of the returned jewellery.

For example,
if you return jewellery worth, ₹2000, we’ll refund ₹300.
Just a heads-up: we offer a warranty on the jewellery, but not a guarantee.

We operate exclusively in India and deliver across the country.

Yes! We offer Cash on Delivery (COD) for over 500 rupees order.

Yes! We provide a 10% discount on all prepaid orders when you pay online at checkout.

You can reach out to us via:

• WhatsApp: +91-281-6777775
• Call: +91-281-6777777
• Email: Support@soni.fashion

If you receive a damaged or incorrect item, please contact us within 7 Days of delivery with an unboxing video and images, and we will assist you with the best possible solution.

Yes! Popular designs are often restocked, but availability depends on demand. Follow us on Instagram (@SoniFashion_india) to stay updated.

Yes, we have physical store at below address.

Soni Fashion
Soni Empire,
Nana Mava Road, Opp. 9 Square Building,
7-Laxmi Society, Opp. Vatsalya Hospital,
Near Kingslend Park,
Rajkot - 360004, Gujarat, India.

If you cancel your order before it has been shipped:

• Prepaid :
  Changed your mind? No worries 😊

If your order is cancelled before it is shipped:

~ You will receive a 100% refund, processed to your original payment method within 2 business days.

• COD :
  ~ As no payment is made in advance, no refund is applicable.

Cancellation After Shipment

If your order has already been shipped, you may still request cancellation before delivery by contacting our Customer Support Team.

Once the product is returned to us and verified, a 100% refund will be processed to your original payment method within 2 business days.

After Delivery

Once the order has been delivered, cancellation is not applicable.

However, if you receive a wrong or damaged item, you may raise a request within 7 days of delivery.

Yes, we offer bulk purchases at special rates. Contact us via WhatsApp - +91-281-6777775 or email: support@soni.fashion for more details.