Return & Exchange Policies

- EASY RETURN/EXCHANGE POLICY FOR ALL OUR PRODUCTS.
- EASY REPLACEMENT IF ANY WRONG PRODCT RECEIVED
- For damaged or incorrect item claims, we recommend send video to help us resolve the issue quickly and efficiently..

How do I cancel an order on Soni Fashion?

Order Cancellation (Before Shipment)
Cancellation after product has shipped

🔁 7-Day Support Policy (Wrong / Damaged Items Only)

- If you receive a wrong or damaged product, please inform us within 7 days of delivery.
- After reviewing and verifying your request, we may offer a:.

What is covered for a replacement.
What it doesn't cover
items not eligible under our 7-Day Replacement Policy
Additional Information

Important Note: To verify claims of wrong or damaged items, we require an unboxing video starting before you open the package and ending after clearly showing the issue. Without this video, we won't be able to accept your claim.

Procedure to return a product

1. Notify about the Issue.
Process to Return
replacement for returned product(s)
Received message of delivery confirmation but not received package?
In case of package is marked Delivered, but you have not received package.
- kindly inform us within 12 hours of delivery message,
- any dispute should be raised within 12 hours. kindly email us for the same with delivery sms screenshot with your order id and mension your registered mobile number.
- any claim after 12 hours will not be accepted.

Note : This policy helps us maintain the quality of our jewelry for all our customers. If you have any questions or concerns, please don't hesitate to contact us. At Soni Fashion, we are committed to providing a smooth and transparent shopping experience for our customers.