You found the chain. It looks great on the screen. Your thumb is hovering over the pay button, and then the little voices start: When will it actually reach me? What if it is not what I expected? Who do I even call?
Fair questions. Here are the straight answers, so you can order without second-guessing.
The short version: we dispatch within 1-2 business days, delivery across India takes 3-7 days, and if you get a wrong or damaged piece you have 7 days to tell us (with an unboxing video). Approved refunds go out within 2 business days.
From Our Table to Your Door: How Delivery Works
Think of your order in two legs.
Leg one is dispatch. Once you pay, we check the piece, pack it and hand it to the courier within 1-2 business days. Leg two is delivery. After that, the parcel usually reaches you in 3-7 days, depending on your city and pin code.
Business days means Monday to Saturday, without public holidays. So an order placed on a Saturday evening starts its clock on Monday. Nothing is wrong, the calendar is just doing its thing.
Do You Deliver Everywhere in India?
Yes, across India. We do not ship outside India. Pop your pin code in at checkout and it will tell you if your area is served.
What About Shipping Charges?
Whatever applies to your order is shown in the cart and at checkout, before you pay. No surprise line item after the money has left your account.
Ordering for a Wedding or Diwali? Do This Math First
Festive weeks are when couriers are at their busiest. A chain that is needed for a function on the 20th should be ordered well before the 10th. Add the dispatch days to the delivery days, then keep a few days spare as a buffer.
The golden rule of festive orders: order early, relax later.
Tracking: Where Is My Parcel?
After dispatch you receive tracking details. If the status looks stuck, message us on WhatsApp at +91 2816777775 or email support@soni.fashion with your order number. We will chase the courier from our side.
The Return Policy, Explained Without Fine Print
We keep this one simple and strict, so nobody is surprised later.
- Returns are for a wrong item or a damaged item only. If what arrived is not what you ordered, or it is broken, we make it right.
- You have 7 days from delivery to raise the request.
- An unboxing video is required. Start recording before you open the parcel, and keep the shipping label in the frame.
- Change of mind, size or design preference is not a valid reason for return. We would rather tell you this now than after you have ordered.
Why the Unboxing Video Matters
It is the fastest way for us to see exactly what you saw. No long email chains, no he-said-she-said. Ten seconds of video can save you days.
Replacement or Refund?
Once your claim is verified, you can choose a replacement or a refund. Refunds are processed within 2 business days of approval. The courier cost of sending the parcel back is paid by the customer.
Not Sure About Your Size?
Because size-related returns are not accepted, spend two minutes on the product page before ordering. Check the length, weight and size details listed there. Still unsure about a chain length, a kada size or a ring size? Message us before you order and we will help you pick.
Lifetime Exchange: Only on 1 Gram Gold Plated
Our 1 Gram Gold Plated range carries a lifetime exchange benefit. If you send the piece back and it passes verification, 15% of the original invoice amount is adjusted against a new purchase. It is a purchase adjustment, not cash.
This benefit is only for the 1 Gram Gold Plated range. Other ranges, including rose gold, plain gold plated, silver and stainless steel, do not carry a warranty, guarantee or exchange benefit. We also do not guarantee colour or shine, because that depends on how the piece is worn and looked after.
5 Small Habits That Save You Trouble
- Double-check your address and phone number before you pay.
- Read the size details on the product page, every time.
- Record the unboxing from the moment you pick up the parcel.
- Keep the packaging until you are fully happy with the piece.
- Message us fast if something looks off. The window is 7 days and it goes quickly.
What We Do Not Do
So there are no surprises: we do not offer customization, bulk or wholesale orders, or delivery outside India.
Quick Answers (FAQs)
How quickly is my order dispatched?
Within 1-2 business days of placing the order.
How many days does delivery take in India?
Usually 3-7 days after dispatch, depending on where you live.
Can I return a damaged or wrong item?
Yes. Send us an unboxing video within 7 days of delivery. After verification you can choose a replacement or a refund.
Can I return something because I changed my mind or the size is not right?
No. Returns are accepted only for wrong or damaged items, which is why we suggest checking size details before ordering.
How long does a refund take?
Approved refunds are processed within 2 business days.
Who pays for the return courier?
The courier cost for sending the parcel back is paid by the customer.
Still Have a Question?
Call or WhatsApp us on +91 2816777775, or write to support@soni.fashion. A real person will get back to you.
Ready to pick your piece? Browse our 1 Gram Gold Plated chains for men, check the gold plated kada collection, try gold plated rings for men, or start with the 20 inch extraordinary link chain. Want to know how we back our pieces? Read our gold plated jewellery warranty guide.
